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| More time to sell |
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Boost sales productivity
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Easily identify key data points through advanced search |
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Eliminate redundant email tracking, saving you valuable time |
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Reduce wasted sales cycles with robust data-cleansing features |
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Use Star CRM within the familiar Microsoft Outlook email window |
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Promote Office Outlook contacts to Star CRM with a few mouse clicks |
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Improve team collaboration through seamless integration with Microsoft Office products | | |
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Automate your lead system
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Assign leads and tasks automatically |
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Capture and track all lead details in one system |
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Simplify lead qualification, scoring, and conversion |
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Easily segment CRM data to generate leads from your customer base |
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Automatically associate email messages with relevant leads/opportunities | | |
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Close deals faster
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Better track and position against competitors |
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Establish consistent sales processes enterprise wide |
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Centrally track key data and attributes for each deal |
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Track actual revenue by creating/tracking orders and invoices |
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Create and monitor customised offers and pricing for each opportunity |
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Use leading sales methodologies like Miller Heiman, SPI, and TAS within Star CRM | | |
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Streamline account maintenance
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Track contract renewal dates and details |
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Quickly identify cross-sell and up-sell opportunities |
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Track all activities and interactions for each contact or account |
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Identify influencers, constituents, allies, and roadblocks for each account |
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Define the parent-child relationships that depict complex organisations | | |
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Enhance pipeline management
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Easily track the sales pipeline for improved financial planning |
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Identify key trends for deals won/lost and optimise the sales process |
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Track revenue goals by dates, fiscal periods, or other predefined criteria |
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Increase accuracy of revenue projections with individual or roll-up forecasting | | |
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CRM management improves sales control
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Post sales best practices and tips in the Resource Centre |
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Set up territories and teams for optimal organisational efficiency |
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Create price lists, discounts, and unit groups to streamline offer management |
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Use strong role- and group-based permissions for easy information distribution | | |
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Simplifies processes
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Automate simple or multi-level approvals |
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Automate scoring and distribution of leads |
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Set alerts for key events to take proactive measures |
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Define and enforce consistent sales processes enterprise wide |
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Improve productivity with personal, team, or organisational workflows |
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Automatically create or assign tasks and activities when rules are triggered | | |
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Improve decision making
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Use robust data cubes for insightful trending analysis |
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Employ predictive analytics to identify key selling scenarios |
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View key performance indicators in real time with intuitive dashboards |
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Use built-in sales reports to conduct detailed analyses without IT assistance |
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Take advantage of the intuitive Report Wizard to instantly create ad-hoc reports | | |
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Work with Star CRM anywhere
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Rapidly respond to customer requests while on the road |
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Discover new up-sell/cross-sell opportunities right on the spot |
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Continuously work details by updating and receiving leads 24/7 |
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Better prepare for customer meetings via real-time account details |
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Empower your sales force with real-time access to customer data from any Web-enabled device | | |
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| Increase the value of your business with Star CRM |
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| Star CRM will help you to improve, streamline and automate sales processes. You can enable sales people to create a single view of the customer to help ensure a shorter sales cycle, higher close rates, and improved customer retention. Star CRM gives sales professionals fast access to useful data wherever they are working; in the office or on the road; so they can work efficiently and spend more time selling. |
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| Star CRM manages work more easily |
| Manage customer email, appointments, tasks, and contacts from a single business application. |
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| Better understand your customers with Star CRM |
| Star CRM solutions create a centralised, customisable view of your customer’s preferences, relationships, and activity history to better understand and meet their needs. |
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| Effective Customer Relationship Management to improve sales qualification |
| Spend time with the right leads and prospects. Establish consistent CRM follow-up processes and automate sales activities with powerful system workflow. |
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| Use Star CRM to increase Sales success |
| Automating sales processes helps you to bridge some of the gap between your strongest and still learning sales people. It helps you guarantee sales success more of the time by encouraging newer members of your team to follow best practice. You will shorten the sales cycle and improve win rates with lead and opportunity management, automated lead routing, sales process management, and competitor tracking. |
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| Keep customers informed |
| Use simple, wizard-driven CRM sales and marketing features to keep your sales prospects and customers informed of new product and service offerings. |
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| Analyse sales performance with easy reports |
| Flexible CRM reporting will help you to forecast sales, measure business activity and performance, track sales and service success, and identify trends, problems, and opportunities. |
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| Star CRM helps you drive successful customer interactions |
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| Star CRM with Microsoft Dynamics works in a familiar user interface |
| Manage and monitor all your interactions within a single business application. Automatically synchronise Microsoft Office Outlook 2007 email, calendar, tasks, and contacts with your Star CRM database. Automatically convert email messages into contacts, leads, and opportunities. |
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| Target your CRM communications |
| Use customisable templates to create and send email messages to targeted prospects and customers. Quickly create and send communications using Microsoft Office Word 2007 Mail Merge. |
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| Work away from the office |
| Work from virtually any location using the Web client or a wide variety of Pocket PC devices with Microsoft Windows Mobile® software. Update CRM records, study customer data, carry out analysis, and print quotes even when working offline. |
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| Improve your data quality |
| Automatically detect and remove duplicate records with Star CRM to ensure the quality of your customer data. |
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| Do business globally |
| Compete effectively for global deals and track sales information in multiple languages, currencies, and time zones seamlessly with Star CRM. |
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| CRM gives you a comprehensive view of sales |
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| A complete view of your customers |
| With Star you can manage account activity and history, including contact information, attributes, meeting notes, attachments, communications, open proposals, and purchased products. |
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| Find information quickly |
| Use Star CRM’s advanced find and global search features to instantly zero in on key nuggets of information. |
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| Make the right offers using a CRM system |
| Star CRM effortlessly tracks all customer and prospect account interactions, offers, orders, contracts, and associated relationships so that you can offer the right product or service at the right time. |
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| Uncovers your hidden opportunities |
| You can track relationships between customers, partners, influencers, and suppliers and uncover new opportunities. Using Star CRM systems it’s easy to understand and leverage complex business scenarios with enhanced support for many-to-many relationships. |
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| Transform your existing information into sales intelligence |
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| Generate and use CRM reports |
| Create, view and sort a wide range of CRM reports to identify trends, measure and forecast sales activity, track sales processes, and evaluate sales performance. Easily share CRM reports with co-workers. |
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| Create relevant information |
| Create insightful and focused dashboards for executives and top constituents that adeptly highlight key sales metrics and performance indicators. |
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| Track your sales pipeline |
| Quickly and easily execute complex pipeline queries so you can gain insights into leads and opportunities at every stage of the sales cycle. Track the sales pipeline, conversion rates and much more in one unified screen. |
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| Manage and automate your sales processes |
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| Sales methodology ensures relevance |
| Initiate, track, and close sales consistently and efficiently with workflow rules that automate sales stages, lead routing, notifications and escalations. Empower salespeople to create their own CRM workflows with workflow tools designed for end users. |
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| Improve lead handling and routing |
| With Star CRM it’s easy to promote qualified leads to new opportunities with a single click. Automatically deliver the right lead to the right person according to product, territory, dollar amount, or any other criteria. |
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| Manage quotes and orders |
| Easily create CRM quotes, convert them to orders, then track and manage them throughout their life cycle from proposals to invoices. |
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| Manage your territories |
| Star CRM will work within your existing territories or help you set up new ones. You can then begin to manage and evaluate territory-based sales processes and results. |
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| Manage your sales and marketing lists |
| Import purchased lists to fuel your sales efforts. Measure effectiveness and maintain lists for sales campaigns. |
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| Manage contracts |
| Easily add, edit, and track contracts associated with individuals or companies, including maintenance contracts and renewal notifications. |
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| Communicate information effectively |
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| Create sales campaigns quickly |
| Use wizard-driven CRM tools to keep your customers informed and aware of your new products, services and latest offers. |
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| Track your competitors easily |
| Maintain detailed information on competitors associated with opportunities in the CRM system. Track competitor activity by product, region, or other criteria. |
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| Keep a product catalogue |
| Work with a full-featured product catalogue that includes support for complex pricing levels, units of measure, discounts, and pricing options. |
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| Manage your sales literature |
| Star CRM, optimising Microsoft Dynamics technology, can create, manage, and distribute a searchable library of sales and marketing materials, including brochures, white papers, and competitor information. |
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